Cancun Travel: 100 Questions Answered based on NeemTime research
1. Is Cancun safe for tourists?
Answer: Generally, yes, especially within the Hotel Zone and on organized excursions. Most crime in Mexico is cartel-related and does not target tourists. Basic precautions like being aware of your surroundings, not buying illegal substances, and not flaunting wealth are recommended, as you would in any unfamiliar place. Some travelers report feeling very safe, even with visible police/military presence.
2. What’s the best way to get from Cancun Airport (CUN) to my hotel?
Answer: Pre-booked private transfers (like USA Transfers, Happy Shuttle, etc.) are highly recommended for reliability and safety. Taxis from the airport can be overpriced. Uber/DiDi is not allowed to pick up directly from the airport but can be used for rides to the airport or around the hotel zone/downtown. There’s also an ADO bus that goes to downtown Cancun.
3. Should I rent a car in Cancun?
Answer: Opinions are mixed. Some highly recommend it for flexibility, especially if you plan to explore extensively (Chichen Itza, Tulum, cenotes). Others strongly advise against it due to aggressive local police targeting tourists for “fines” and the difficulty of navigating local traffic (e.g., crosswalks not being respected). If you do rent, get full insurance and be cautious. Some suggest renting in town, not at the airport.
4. What’s the deal with the “Visa Tax” at the airport?
Answer: The “Visitax” is a legitimate tourist tax, but some sources suggest it’s often poorly communicated or attempted to be collected by unofficial means at the airport. It’s usually a small fee (around $10-$15 USD). It can be paid online beforehand to avoid any confusion or scams.
5. How do I deal with timeshare sales pitches at the airport?
Answer: Ignore them and keep walking. They are very persistent and will try to engage you as soon as you exit customs.
6. Is an all-inclusive resort worth it in Cancun?
Answer: Mostly yes, especially if you plan to spend most of your time at the resort enjoying food, drinks, and amenities. Many travelers praise the value and convenience of all-inclusives for a relaxing vacation.
7. What are some highly recommended all-inclusive resorts?
Answer: Popular recommendations vary by budget and preference (adults-only vs. family-friendly, party vs. relaxed). Some frequently mentioned resorts include Live Aqua, Excellence resorts (Playa Mujeres, Riviera Cancun), Secrets Maroma Beach (though south of Cancun), Hyatt Zilara, Riu Palace properties, and Garza Blanca.
8. What’s the best time of year to visit Cancun?
Answer:
High Season (Dec-April): Cooler, less humid, less sargassum (seaweed). More crowded and more expensive. January is often cited as having the best temperatures.
Shoulder Season (May, Nov): Still good weather, often lower prices, fewer crowds. May can start to get very hot and humid, and sargassum can begin to appear.
Low Season (June-Oct): Hottest, most humid, hurricane season, and peak sargassum season. However, you can find the best deals on resorts during this time. Quick, heavy showers are common in rainy season, but don’t typically last all day.
9. What is sargassum and how bad is it in Cancun?
Answer: Sargassum is a type of brown seaweed that can wash up on beaches, particularly during warmer months (April to October). It can be unsightly and smelly. Resorts often make efforts to clear it, but it varies daily and by beach. Some travelers suggest looking for resorts on beaches known to be less affected or choosing resorts with good pool areas.
10. What are the must-do excursions from Cancun?
Answer:
Chichen Itza: Famous Mayan ruins. Can be a long day trip.
Tulum & Coba: Other impressive Mayan ruins, often combined with a cenote visit.
Isla Mujeres: A popular island day trip via ferry for golf cart rentals, North Beach, and relaxed vibes.
Cenotes: Natural sinkholes perfect for swimming, snorkeling, or diving (e.g., Dos Ojos, Gran Cenote).
Xcaret, Xplor, Xel-Há: Adventure parks offering various activities like ziplining, underground rivers, and nature experiences.
Whale shark swimming: Seasonal (typically May-Sept).
Snorkeling/Diving: MUSA (Underwater Museum), local reefs.
11. How should I book excursions?
Answer: You can book through your resort, reputable tour operators online, or in town. Booking through the resort might be more expensive but offers convenience. Some travelers recommend specific smaller, local tour companies for better value or a more personalized experience.
12. Cancun vs. Playa del Carmen – which is better?
Answer:
Cancun (Hotel Zone): More upscale, resort-focused, better beaches (generally), vibrant nightlife concentrated in certain areas. Feels more “Americanized.”
Playa del Carmen: More walkable, less resort-centric, better for exploring local restaurants and bars, closer to many excursions (Tulum, cenotes). Beaches can be more eroded in some areas. Has a more “town” feel. Many Europeans prefer Playa del Carmen for its walkability.
13. What’s the nightlife like in Cancun?
Answer: Centered in the Hotel Zone, with famous clubs like Coco Bongo (a popular, show-based open bar experience), Mandala, The City, and Congo. There are also high-end restaurants with DJs like Taboo, Rosa Negra, and Ilios.
14. Are drugs easy to find/safe to buy in Cancun?
Answer: While you may be offered drugs, travelers strongly advise against engaging in any illegal activities. This is a primary source of danger and potential legal trouble for tourists.
15. What currency should I use? Pesos or USD?
Answer: Mexican Pesos are generally recommended for better value, especially for smaller purchases and local vendors. USD is widely accepted, especially in tourist areas, but you’ll often get a worse exchange rate.
16. Should I tip in Cancun? If so, how much?
Answer: Yes, tipping is customary and appreciated. 10-15% is common for service. Have small denomination pesos for tips.
17. What’s the best way to get around the Hotel Zone?
Answer: The public R1/R2 buses are frequent, cheap, and safe for getting around the Hotel Zone. Taxis are available but negotiate the fare beforehand. Uber/DiDi works within the Hotel Zone as well.
18. Where can I find authentic Mexican food outside the resort?
Answer: Head to downtown Cancun for more local eateries and better prices. Ask locals for recommendations.
19. Is it safe to drink the tap water?
Answer: No. Stick to bottled water, including for brushing your teeth. Most resorts provide bottled water.
20. What should I pack for Cancun?
Answer: Swimsuits, sunscreen (reef-safe if going to cenotes/reefs), bug spray, light clothing, a hat, sunglasses, a reusable insulated cup for drinks, comfortable walking shoes for excursions, and basic over-the-counter medications (Imodium is a common recommendation).
21. What about the “E-Gates” at Cancun Airport for immigration?
Answer: If you’re an adult (over 18) and a citizen of a country eligible for e-gates (like the US), you can use them for faster immigration. You’ll scan your passport, take a photo, and receive a QR code slip to keep.
22. Is it necessary to speak Spanish?
Answer: Not essential in the Hotel Zone or at resorts, as many staff speak English. However, knowing some basic Spanish phrases will be helpful and appreciated, especially when venturing out of tourist areas.
23. Can I buy prescription medications easily in Cancun?
Answer: Some pharmacies (like “Farmacia Pharmacy,” not “Farmacia del Ahorro”) may sell certain medications without a prescription that require one in other countries. However, exercise caution and ensure authenticity.
24. What about police interaction?
Answer: Generally, avoid situations that might lead to police interaction (e.g., speeding if renting a car, public intoxication, illegal activities). Some travelers report instances of police trying to solicit “fines” from tourists, so having limited cash on hand and being polite but firm is sometimes advised.
25. How much cash should I bring?
Answer: Enough small bills (pesos) for tips, small purchases, and negotiating taxi fares. ATMs are available, but be mindful of fees and try to use ATMs at banks for better security.
26. Should I worry about Zika or other mosquito-borne illnesses?
Answer: While present, the risk is generally low in major tourist areas. Take precautions with bug spray, especially at dawn and dusk or if visiting jungle areas.
27. What’s the WiFi situation like in Cancun?
Answer: Most resorts and tourist establishments offer good WiFi. Consider purchasing an eSIM or local SIM card for reliable data throughout your trip if needed.
28. Are there any hidden fees or scams to watch out for?
Answer:
Timeshare pitches: Already covered, avoid them.
“Official” airport greeters: Anyone approaching you immediately after customs claiming to be your transport or offering “help” is likely trying to sell you something or scam you. Go directly to your pre-arranged transport.
Taxi overcharging: Always agree on a price before getting in.
Counterfeit goods: Be wary of cheap “designer” items.
“Tourism tax” scams: As mentioned with Visitax, ensure you’re paying the legitimate one.
29. Is Cancun good for families with kids?
Answer: Yes, many resorts are family-friendly, and there are parks like Xcaret that cater to all ages. Look for resorts with dedicated kids’ clubs and family-oriented activities.
30. What’s the best way to avoid Montezuma’s Revenge (traveler’s diarrhea)?
Answer: Stick to bottled water, avoid unpeeled fruits or vegetables washed in tap water, be mindful of street food (though many enjoy it without issues), and consider taking probiotics before and during your trip. Having Imodium on hand is a good idea.
31. Are there specific areas to avoid in Cancun?
Answer: While generally safe, exercising caution in less touristy, downtown areas at night is always a good idea, similar to any major city. The Hotel Zone is very tourist-oriented and heavily patrolled.
32. What’s the typical cost of a taxi ride from the Hotel Zone to downtown Cancun?
Answer: This varies, but travelers suggest negotiating and aiming for around $10-$20 USD, depending on the distance. Buses are much cheaper.
33. What’s the process for leaving Cancun Airport (CUN)?
Answer: Arrive early (especially during peak times), as security lines can be long. You’ll go through a metal detector and sometimes random secondary checks. Keep your QR code from the e-gate if you used it upon arrival.
34. Is it better to book an all-inclusive or non-all-inclusive and eat out?
Answer: Depends on your priorities. All-inclusive for convenience and maximizing resort time. Non-all-inclusive if you want to explore local cuisine and experience more of the culture, potentially saving money on food if you eat like a local.
35. Can I use my credit card everywhere?
Answer: Major credit cards are widely accepted at resorts, larger restaurants, and shops. However, smaller businesses and street vendors often prefer cash (pesos). Inform your bank of your travel plans to avoid issues.
36. Is there a dress code for restaurants or clubs?
Answer: At upscale resorts and fine dining, resort casual or smart casual is generally appropriate. Clubs often have a dress code (no flip-flops, athletic wear). For most casual dining, beachwear is fine during the day.
37. How can I stay hydrated in the heat?
Answer: Drink plenty of bottled water, especially if consuming alcohol. Bring a reusable insulated cup to keep drinks cold.
38. Are there good options for vegetarian/vegan travelers?
Answer: Many resorts offer vegetarian options. In downtown Cancun and Playa del Carmen, you’ll find more diverse choices for specific dietary needs. It’s always good to learn a few Spanish phrases related to your dietary restrictions.
39. What’s the local food like outside the resorts?
Answer: Delicious and affordable. Tacos, cochinita pibil, seafood, and fresh fruit are highly recommended. Look for local “loncherias” or “taquerias.”
40. Are there any good shopping opportunities in Cancun?
Answer: La Isla Shopping Village is a popular mall in the Hotel Zone. Downtown Cancun has more local markets (like Mercado 28) for souvenirs and crafts, where bargaining is expected.
41. What about getting sunburned?
Answer: The sun is intense. Apply sunscreen frequently, wear a hat, and seek shade during peak sun hours. Aloe vera is a good idea for after-sun care.
42. How much does a taxi cost from the Hotel Zone to the ferry to Isla Mujeres?
Answer: This would be a short taxi ride within the Hotel Zone to one of the ferry terminals (e.g., Puerto Juarez or El Embarcadero). Expect to pay around $5-$10 USD.
43. Is it safe to walk around at night in the Hotel Zone?
Answer: Generally, yes, the Hotel Zone is well-lit and populated. Exercise common sense, especially if alone or after consuming alcohol.
44. What’s the general vibe of Cancun? Party town or relaxed?
Answer: Cancun can be both. The Hotel Zone has areas known for lively nightlife and party resorts, while other resorts cater to a more relaxed, family-friendly, or couples-oriented atmosphere. Downtown Cancun offers a more local, authentic experience.
45. Any recommendations for solo female travelers?
Answer: Many travelers report feeling safe, especially within resorts and on organized tours. Using reputable transportation and being mindful of your surroundings are key, as with any solo travel.
46. What’s the electricity voltage in Cancun? Do I need an adapter?
Answer: Mexico uses 110-120V, the same as the US and Canada, with Type A and B outlets. No adapter is needed for North American electronics.
47. Can I use my phone in Cancun easily?
Answer: Check with your carrier for international roaming plans. Many find it cost-effective to buy a local SIM card (e.g., Telcel) or an eSIM for data.
48. Are ATMs safe to use?
Answer: Use ATMs located inside banks or reputable stores rather than freestanding ones in less secure areas to minimize the risk of skimming.
49. What about the “Federal Police” presence?
Answer: You will likely see police and military personnel, often carrying large firearms. This is common in Mexico and is generally for security, not a sign of immediate danger to tourists.
50. Is it worth going to Xcaret/Xplor/Xel-Ha? Which one?
Answer: These parks are highly popular and generally considered worth it for a full day of activities.
Xcaret: Focuses on culture, nature, and entertainment (evening show is a highlight).
Xplor: Adventure-focused (ziplines, ATVs, underground rivers).
Xel-Ha: Aquatic park with snorkeling, lazy river, and natural cenotes. The “best” depends on your interests.
51. What’s the seaweed situation like in [specific month]?
Answer: It’s highly variable. While certain months are known for more sargassum (April-October), it can change daily due to currents and weather. Some resorts work harder than others to clear it. It’s best to check recent reviews or sargassum reports close to your travel date.
52. Are there any hidden gems or less touristy spots in Cancun?
Answer: To find less touristy spots, venture into downtown Cancun. Local markets, street art, and smaller, family-run restaurants offer a more authentic experience.
53. How do I get to downtown Cancun from the Hotel Zone?
Answer: Take the R1 or R2 public bus. They run frequently and are very affordable. Taxis and ride-sharing apps are also options.
54. Is bargaining acceptable at markets?
Answer: Yes, especially at souvenir markets like Mercado 28. Start by offering around half the asking price and negotiate from there. Be polite and willing to walk away if the price isn’t right.
55. What’s the drinking age in Mexico?
Answer: The legal drinking age in Mexico is 18.
56. Can I fly a drone in Cancun?
Answer: Check current regulations. Generally, recreational drone use is permitted in Mexico, but there are restrictions around airports, archaeological sites (like Chichen Itza), and protected areas. Be respectful of privacy.
57. What kind of adapter do I need for electronics?
Answer: If you’re coming from North America, you generally won’t need one as the outlets are the same (Type A/B, 110-120V). For other regions, a standard travel adapter will be necessary.
58. How reliable are Uber/DiDi in Cancun?
Answer: While generally reliable within the city and Hotel Zone, they cannot pick up from the airport. There have been past issues with taxi unions, but recent reports suggest improved availability outside the airport.
59. What should I do if I get sick?
Answer: Most resorts have a doctor on call or can direct you to a nearby clinic. Travel insurance is highly recommended for medical emergencies. For minor issues, local pharmacies might be able to help.
60. Are there any good day trips from Cancun for nature lovers?
Answer: Beyond cenotes, consider visiting Sian Ka’an Biosphere Reserve for incredible biodiversity (though often requires a guided tour and can be a long day), or exploring smaller coastal towns like Puerto Morelos.
61. What are the ferry options to Isla Mujeres?
Answer: Ultramar is the main ferry company. Ferries depart from Puerto Juarez (downtown Cancun), El Embarcadero (Hotel Zone), and Playa Tortugas (Hotel Zone). Puerto Juarez typically has the most frequent and cheapest ferries.
62. Is it worth learning some Spanish phrases?
Answer: Absolutely! Locals appreciate the effort, and it can enhance your experience, especially when interacting with non-tourism staff.
63. What’s the best way to exchange money?
Answer: Avoid exchanging money at the airport as rates are usually poor. ATMs (at banks) offer good exchange rates, or you can exchange at a “casa de cambio” (exchange house) in town.
64. Are there options for budget travelers in Cancun?
Answer: Yes, by staying in downtown Cancun, eating at local eateries, and using public transportation (buses and colectivos), you can significantly reduce costs compared to staying in the Hotel Zone and relying on taxis.
65. What kind of shoes should I bring?
Answer: Comfortable sandals or flip-flops for the beach and resort. Water shoes are useful for cenotes or rocky beaches. Comfortable walking shoes for excursions and exploring.
66. Are there crocodiles in the lagoons near the Hotel Zone?
Answer: Yes, the Nichupté Lagoon has crocodiles. Signs are usually posted, and swimming in the lagoon is generally not recommended. Stick to the ocean.
67. Can I bring my own alcohol to the resort?
Answer: Policies vary by resort, especially for all-inclusives. Some allow it in your room, but generally not by the pools or in public areas.
68. How much does a typical meal cost outside of an all-inclusive?
Answer: In downtown Cancun, you can find delicious tacos for a few dollars. A casual meal at a mid-range restaurant might be $10-$20 USD per person, while fine dining will be comparable to US prices.
69. What’s the best way to get a good deal on a resort?
Answer: Travel during the low season (summer/fall), book well in advance or look for last-minute deals, and be flexible with your travel dates. Consider package deals.
70. What are the water sports options in Cancun?
Answer: Jet skiing, parasailing, snorkeling, scuba diving, paddleboarding, kayaking, and catamaran tours are widely available.
71. Is it safe to eat street food?
Answer: Many travelers enjoy street food and find it safe and delicious. Look for stalls with long lines of locals, indicating popularity and freshness. Use common sense regarding hygiene.
72. What are the best beaches in Cancun?
Answer: Playa Delfines (Mirador) is famous for its “Cancun” sign and public access. Playa Forum and Gaviota Azul are popular in the heart of the Hotel Zone for their lively atmosphere. North Beach on Isla Mujeres is highly praised for its calm, shallow water.
73. Are there U.S. pharmacies in Cancun?
Answer: While there might be pharmacies with similar names, they operate under Mexican law. Do not expect them to be the same as US pharmacies regarding prescriptions or regulations.
74. What if I lose my passport?
Answer: Contact your country’s embassy or consulate immediately. Keep a photocopy of your passport and other important documents separate from the originals.
75. What’s the average cost of an excursion to Chichen Itza?
Answer: Varies by tour operator and what’s included (transport, guide, cenote stop, lunch). Expect to pay anywhere from $50-$100+ USD per person for a group tour.
76. How early should I arrive at Cancun Airport for my departure?
Answer: Many travelers recommend at least 2-3 hours for international flights due to potentially long lines for check-in, security, and customs (if applicable).
77. Is there a “party bus” culture in Cancun?
Answer: Yes, especially around the Hotel Zone for getting to clubs. Some resorts also offer party bus transfers to nightlife spots.
78. What’s the tipping etiquette for housekeepers at resorts?
Answer: Tipping a few dollars (or pesos equivalent) per day is customary and appreciated. You can leave it on the bed or a visible spot with a note.
79. Are there any good seafood restaurants in Cancun?
Answer: Absolutely! Being on the coast, Cancun offers excellent fresh seafood. Look for local cevicherias and seafood restaurants outside the resorts for potentially better prices and more authentic flavors.
80. What is a “colectivo” and how do I use it?
Answer: Colectivos are shared vans that operate on set routes, often between towns (e.g., Cancun to Playa del Carmen, or from a main road to archaeological sites). They are a very affordable way to travel locally. You flag them down, tell the driver your destination, and pay upon exiting.
81. Is it true that drivers don’t stop for pedestrians at crosswalks?
Answer: Yes, generally. Pedestrians do not have the right of way as they might in other countries. Exercise extreme caution when crossing streets.
82. Are there any local markets worth visiting for souvenirs?
Answer: Mercado 28 in downtown Cancun is a popular spot for souvenirs, crafts, and food. Be prepared to bargain.
83. What’s the best way to get to Isla Holbox?
Answer: It’s a longer journey from Cancun. You’d typically take a bus or private transfer to Chiquilá, then a ferry to Holbox Island. It’s often recommended as an overnight trip due to the travel time.
84. Can I use a regular taxi off the street?
Answer: Yes, but always agree on the fare before getting in. Taxis in the Hotel Zone often have set prices for common destinations.
85. What are the best activities for a rainy day in Cancun?
Answer: Spa treatments, indoor shopping malls (La Isla, Kukulcan Plaza), hotel amenities (indoor pools, restaurants), or a visit to an aquarium or museum.
86. Is there good snorkeling directly from the beach in Cancun?
Answer: Generally, the Hotel Zone beaches are not known for extensive snorkeling directly from the shore due to less coral and clear water compared to reefs. Excursions to reefs or cenotes are better for snorkeling.
87. How safe are hotel zone buses at night?
Answer: They are generally considered safe and run late into the night, especially on the main Hotel Zone strip.
88. Any tips for managing humidity?
Answer: Choose accommodations with good air conditioning. Wear light, breathable fabrics. Stay hydrated.
89. What’s the general attitude towards tourists from locals?
Answer: Most locals involved in tourism are friendly and welcoming, as tourism is a major industry. Being polite and respectful goes a long way.
90. How long does it take to get through customs and immigration at CUN?
Answer: Highly variable, from 20 minutes to over an hour, depending on arrival time, flight volume, and whether you use e-gates. Weekends and peak seasons are usually longer.
91. Is it safe to carry a backpack around?
Answer: Yes, generally. Just like any tourist destination, be mindful of pickpocketing in crowded areas. Keep valuables secure.
92. Are there pharmacies that stay open late?
Answer: Yes, in tourist areas, some pharmacies operate 24/7 or have extended hours.
93. Can I pay with foreign currency besides USD?
Answer: Some larger establishments might accept Canadian Dollars or Euros, but the exchange rate will likely be poor. Pesos or USD are most common.
94. What’s the best way to call home or make local calls?
Answer: WiFi calling, international roaming plans, or a local SIM card are the best options. Public payphones are rare.
95. How much does a SIM card cost?
Answer: A local Telcel SIM card with data can cost around $10-$30 USD, depending on the plan.
96. Are there any good golf courses in Cancun?
Answer: Yes, Cancun has several championship golf courses, including those at various resorts.
97. What should I do if someone tries to scam me?
Answer: Remain calm, polite, and firm. Say “no, gracias” and walk away. Avoid confrontation.
98. Is Cancun accessible for travelers with disabilities?
Answer: Accessibility varies. Newer resorts tend to be more accessible. Public transportation outside resorts can be challenging. It’s best to inquire directly with your chosen accommodations and tour operators.
99. Can I visit nearby towns like Puerto Morelos or Valladolid?
Answer: Yes, these are popular day trips. Puerto Morelos offers a more laid-back, fishing village vibe. Valladolid is a charming colonial city near Chichen Itza.
100. Any general tips for a first-time traveler to Cancun?
Answer: Be prepared for the heat and humidity, stay hydrated, use sunscreen, understand tipping etiquette, book airport transfers in advance, consider pesos for smaller purchases, and enjoy the beautiful beaches and vibrant culture!